Documentation Index
Fetch the complete documentation index at: https://docs.salesfrank.com/llms.txt
Use this file to discover all available pages before exploring further.
Troubleshooting
Here you’ll find solutions to the most common issues.Telephony & Calls
Frank isn't reaching leads / nobody picks up
Frank isn't reaching leads / nobody picks up
Possible causes:
- Wrong call times: Test different times of day (recommended: Tue–Thu, 9–12 AM and 2–5 PM)
- Unknown number: Leads are less likely to pick up unknown numbers – consider Verified Caller ID with your own number
- Lead quality: Check that the numbers are current and correctly formatted
The phone number is not accepted
The phone number is not accepted
Make sure the number is in E.164 format (e.g.
+14155551234). No spaces, dashes, or brackets.Frank ends the conversation too early
Frank ends the conversation too early
Check the transcript in the call history. Common causes:
- Silence is interpreted as end of conversation → Adjust the setting under Options → Silence Detection
- Voicemail is recognized as a conversation → Enable voicemail detection
Prompt & Agent Behavior
Frank doesn't respond to certain questions
Frank doesn't respond to certain questions
Explicitly add to the prompt how Frank should respond to those questions. The more specific the prompt, the better the behavior.
Frank sounds unnatural or robotic
Frank sounds unnatural or robotic
- Choose a different voice under Agent → Voice
- Write the prompt using more natural language
- Enable Backchannel (short affirmations like “Yes”, “I see”) in settings
Frank strays from the conversation goal
Frank strays from the conversation goal
Define the goal more clearly in the prompt and add explicit instructions for what Frank should do in specific situations.
Lead Upload
CSV upload fails
CSV upload fails
Check the following:
- Phone numbers in E.164 format (e.g.
+14155551234) - Required column present:
phone_number - File saved as UTF-8
- Maximum file size not exceeded
Leads are marked as invalid
Leads are marked as invalid
Invalid numbers are flagged during upload. Filter them out and correct the format. ChatGPT can help you automatically convert a spreadsheet to the correct format.
Cal.com & Appointment Booking
Appointments don't appear in Cal.com
Appointments don't appear in Cal.com
- Check the Cal.com connection under Agent → Call-to-Action
- Make sure the correct Event Type is selected
- Check that your Cal.com account is active and availability is set correctly
Confirmation emails are not being sent
Confirmation emails are not being sent
Confirmation emails are sent by Cal.com. Check the email settings directly in Cal.com.
Contact Support
Didn’t find your issue? Contact us:Email Support
Live Chat
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