Phone Numbers

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Overview

For agents to place calls, they need to be assigned a phone number. SalesFrank manages all available numbers on the Phone Numbers page in the left menu.

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Import a Number (SIP Trunking)

You can connect an existing phone number to SalesFrank via SIP trunking. SIP trunking is a standard protocol that allows phone numbers from third-party providers to be integrated into a platform over the internet.

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What is SIP Trunking?

SIP (Session Initiation Protocol) is the protocol used to establish modern phone connections over the internet. A SIP trunk is essentially a virtual phone line that you purchase from a provider and then connect to SalesFrank.

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Supported Providers

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Add a Twilio Number

1. Go to Phone Numbers → Add Number
2. Select Twilio as the provider
3. Enter the following:
   • Phone number from your Twilio dashboard
   • Account SID (found in the Twilio Console)
   • Auth Token (found in the Twilio Console)
   • Label (a freely chosen name to identify the number in SalesFrank)
4. Save – the number is now available for selection in all campaigns

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Buy a Number Directly (Coming Soon)

In the future, you will be able to purchase phone numbers directly through the SalesFrank platform, without needing a separate SIP provider.

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Verification Process

Purchasing a number directly through SalesFrank requires a company verification for regulatory reasons. To do this, you create a Regulatory Bundle. Required information:

• Bundle name
• Country
• Company name
• Company registration number
• Company website
• Contact person name
• Contact person email
• Verification documents (e.g., commercial register extract)

Based on this information, SalesFrank handles the company registration on your behalf. Once verified, you can purchase phone numbers directly through the platform.