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Documentation Index

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Verified Caller ID

With Verified Caller ID, you can use your own mobile number for outbound calls with SalesFrank. SalesFrank uses Twilio in the background and displays your number to the called party (white-label).
Recommended option for getting started. No complex Twilio setup, no need to request a new number.

Requirements

  • A mobile phone with your business number
  • Availability to receive a short verification call

Setup

1

Navigate to Phone Numbers

In the dashboard, go to Phone Numbers and select Verified Caller ID.
2

Enter your number

Enter your mobile number in the format +1234… (E.164 format).
3

Receive the call

You will immediately receive a call with a short verification code.
4

Enter the code

Enter the code in the dashboard – your number is now verified and ready to use.

How it works technically

In the background, SalesFrank uses Twilio to make outbound calls. Twilio uses your number as the “caller ID” – the called party sees your actual mobile number on their display, even though the call technically runs through Twilio.
Since Twilio is active in the background, small per-minute costs apply. These are already included in your SalesFrank plan.

Advantages over other options

Verified Caller IDTwilio NumberSIP Trunk
Setup time~2 minutes~20 minutesSeveral hours
Own number✅ Yes❌ New number✅ Possible
ComplexityVery simpleMediumAdvanced
Recommended✅ Yes✅ Yes⚠️ Advanced

Frequently Asked Questions

Yes, you can add multiple numbers and use a different one per campaign.
The verification process requires a call – landlines that can receive calls generally work as well.
Return calls go directly to your mobile phone – not through SalesFrank.