Overview
The Call History is accessible from the left menu and provides a complete, cross-campaign list of all calls placed through SalesFrank – both outbound and inbound.What Is Displayed?
For each call in the history, you can see:- Date and time
- Lead name and phone number
- Associated campaign
- Direction (outbound / inbound)
- Call outcome
- Call duration
Call Details
Click on any entry in the list to open the detail view. Depending on your configuration, you will find:- The full conversation transcript
- The recording as an audio file (if recordings are enabled)
- Data extracted via AI Data Extraction
The Call History is different from the Analytics tab inside a campaign: while the campaign tab shows only the calls of that single campaign, the Call History aggregates all calls from all campaigns in one place.