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Overview

The Agent tab is where you configure your AI phone employee. This is where you define how it introduces itself, what language it speaks, which voice it uses, and – most importantly – how it behaves in conversations.

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Agent Name

Give the agent a name. It will use this name to introduce itself to leads. Choose a name that fits your brand and resonates with your target audience.

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Language

Select the language the agent should use for calls. Currently available:
  • 🇩🇪 German
  • 🇬🇧 English
More languages are planned and will be added gradually.

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Voice

Choose from a catalog of over 30 different voices, including various regional accents. Every voice can be previewed directly in the interface before you make your selection. Choose a voice that matches the tone of your campaign and the expectations of your target audience.

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Opening Message

The opening message is the agent’s first statement in a conversation. It is spoken after the lead picks up – immediately following the lead’s greeting. Example: If the lead answers with “Smith speaking, good afternoon,” the agent responds with the opening message. You can use lead variables in the opening message to personalize it:

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Farewell Message

The farewell message is the agent’s final statement at the end of the call. Lead variables are available here as well.

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Prompt

The prompt is the core of the agent and defines:
  • The conversation flow and logic
  • Tone and style
  • Objection handling
  • Qualification questions
  • Behavioral rules for specific situations
The more detailed and concrete the prompt, the better the agent performs in conversations.

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Help with Writing the Prompt

Template library: SalesFrank provides a collection of prompt templates you can use as a starting point and reference. AI Prompt Builder: The guided AI assistant walks you through a series of questions. Answer them as thoroughly as possible – you can use the built-in microphone to speak your answers. The assistant then generates a complete prompt automatically.
Give the AI as much context as possible: What do you offer? Who is your target audience? What objections come up frequently? What is the goal of the call? An AI doesn’t know your business by default – you have to provide that knowledge.

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Additional Voice Settings

Through the advanced configuration options, you can fine-tune the agent’s speaking behavior: