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Overview

The Agent tab is where you configure your AI phone employee. This is where you define how it introduces itself, what language it speaks, which voice it uses, and – most importantly – how it behaves in conversations.

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Agent Name

Give the agent a name. It will use this name to introduce itself to leads. Choose a name that fits your brand and resonates with your target audience.

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Language

Select the language the agent should use for calls. Currently available:
  • 🇩🇪 German
  • 🇬🇧 English
More languages are planned and will be added gradually.

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Voice

Choose from a catalog of over 30 different voices, including various regional accents. Every voice can be previewed directly in the interface before you make your selection. Choose a voice that matches the tone of your campaign and the expectations of your target audience.

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Opening Message

The opening message is the agent’s first statement in a conversation. It is spoken after the lead picks up – immediately following the lead’s greeting. Example: If the lead answers with “Smith speaking, good afternoon,” the agent responds with the opening message. You can use lead variables in the opening message to personalize it: 
Good afternoon, {{first_name}} {{last_name}}, this is {{agent_name}} from [Company].
I'm calling because...

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Farewell Message

The farewell message is the agent’s final statement at the end of the call. Lead variables are available here as well.

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Prompt

The prompt is the core of the agent and defines:
  • The conversation flow and logic
  • Tone and style
  • Objection handling
  • Qualification questions
  • Behavioral rules for specific situations
The more detailed and concrete the prompt, the better the agent performs in conversations.

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Help with Writing the Prompt

Template library: SalesFrank provides a collection of prompt templates you can use as a starting point and reference. AI Prompt Builder: The guided AI assistant walks you through a series of questions. Answer them as thoroughly as possible – you can use the built-in microphone to speak your answers. The assistant then generates a complete prompt automatically.
Give the AI as much context as possible: What do you offer? Who is your target audience? What objections come up frequently? What is the goal of the call? An AI doesn’t know your business by default – you have to provide that knowledge.

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Additional Voice Settings

Through the advanced configuration options, you can fine-tune the agent’s speaking behavior:
SettingDescription
Background noiseWhether subtle background sounds (e.g., office ambiance) should be audible
Speaking speedHow fast the agent speaks
Speech clarityHow clear and distinct the pronunciation is
MonotonyHow varied or uniform the agent’s voice sounds