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Documentation Index

Fetch the complete documentation index at: https://docs.salesfrank.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Vonage (formerly Nexmo) is a cloud communications provider through which you can provision SIP numbers for SalesFrank. The connection is made via a SIP trunk configured in your SalesFrank account.

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Requirements

  • An active Vonage account with an assigned phone number
  • Access to the Vonage Developer Console
  • SalesFrank account with permission to add phone numbers

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Step by Step

1

Provision a Vonage number

Log in to the Vonage Developer Console and go to Numbers → Your Numbers. Purchase or select a number you want to use with SalesFrank.
📸 Screenshot: Vonage Developer Console – “Numbers → Your Numbers” section with an existing number – insert image here.
2

Create a SIP Domain

Navigate to Voice → SIP → SIP Domains and create a new SIP domain (e.g. salesfrank.vonage.com). Note the SIP URI, username and password – you’ll need these for setup in SalesFrank.
📸 Screenshot: Vonage SIP Domain configuration with the relevant credentials – insert image here.
3

Configure inbound calls

Assign a Voice Application to the Vonage number that forwards incoming calls to your SIP endpoint. This is done via Voice → Your Applications in the Vonage Console.
4

Add SIP Trunk in SalesFrank

Go to Phone Numbers → Add Number → SIP Trunk in SalesFrank and enter the SIP URI, username and password from step 2.
📸 Screenshot: SalesFrank – “Add SIP Trunk” dialog with input fields for host, username and password – insert image here.
5

Test the connection

After saving, the Vonage number appears in your SalesFrank number list. Assign it to a test campaign and make a test call to verify the connection.
📸 Screenshot: Successfully added Vonage number in the SalesFrank number list – insert image here.

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Common Issues

ProblemSolution
Call not coming throughCheck the Voice Application configuration in Vonage and make sure the number is assigned to the application.
Poor audio qualityMake sure SRTP is enabled and no firewall is blocking UDP traffic.
Authentication errorCheck username and password – leading/trailing spaces are a common cause.
Need help with setup? Write to support@salesfrank.com – our team will help you with the Vonage configuration.