> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salesfrank.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tab: Agent

> Configure the AI agent – name, language, voice, prompt, and voice settings.

## Overview

The **Agent** tab is where you configure your AI phone employee. This is where you define how it introduces itself, what language it speaks, which voice it uses, and – most importantly – how it behaves in conversations.

***

## Agent Name

Give the agent a name. It will use this name to introduce itself to leads. Choose a name that fits your brand and resonates with your target audience.

***

## Language

Select the language the agent should use for calls. Currently available:

* 🇩🇪 German
* 🇬🇧 English

<Info>
  More languages are planned and will be added gradually.
</Info>

***

## Voice

Choose from a catalog of over **30 different voices**, including various regional accents. Every voice can be **previewed directly in the interface** before you make your selection.

Choose a voice that matches the tone of your campaign and the expectations of your target audience.

***

## Opening Message

The opening message is the **agent's first statement** in a conversation. It is spoken after the lead picks up – immediately following the lead's greeting.

**Example:** If the lead answers with "Smith speaking, good afternoon," the agent responds with the opening message.

You can use **lead variables** in the opening message to personalize it:

```
Good afternoon, {{first_name}} {{last_name}}, this is {{agent_name}} from [Company].
I'm calling because...
```

***

## Farewell Message

The farewell message is the **agent's final statement** at the end of the call. Lead variables are available here as well.

***

## Prompt

The prompt is the **core of the agent** and defines:

* The conversation flow and logic
* Tone and style
* Objection handling
* Qualification questions
* Behavioral rules for specific situations

The more detailed and concrete the prompt, the better the agent performs in conversations.

### Help with Writing the Prompt

**Template library:** SalesFrank provides a collection of prompt templates you can use as a starting point and reference.

**AI Prompt Builder:** The guided AI assistant walks you through a series of questions. Answer them as thoroughly as possible – you can use the built-in **microphone** to speak your answers. The assistant then generates a complete prompt automatically.

<Tip>
  Give the AI as much context as possible: What do you offer? Who is your target audience? What objections come up frequently? What is the goal of the call? An AI doesn't know your business by default – you have to provide that knowledge.
</Tip>

***

## Additional Voice Settings

Through the advanced configuration options, you can fine-tune the agent's speaking behavior:

| Setting              | Description                                                                |
| -------------------- | -------------------------------------------------------------------------- |
| **Background noise** | Whether subtle background sounds (e.g., office ambiance) should be audible |
| **Speaking speed**   | How fast the agent speaks                                                  |
| **Speech clarity**   | How clear and distinct the pronunciation is                                |
| **Monotony**         | How varied or uniform the agent's voice sounds                             |